Safe Shopping
As a company working regularly with customer and payment information, we understand the importance of security, both online and offline.
That's why we use highly secure systems and processes - to give you confidence when giving us your bank or payment card details, and when you give us contact information, such as your address, email or telephone number.
You can read about the protection we have in place for online payments here and about our privacy policy here, which explains how we capture, store and use your information.
Additionally, payments made by Direct Debit are protected under the Direct Debit Guarantee:
This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.
If the amounts to be paid or the payment dates change Haymarket Media Group will notify you 10 working days in advance of your account being debited or as otherwise agreed.
If an error is made by Haymarket Media Group or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.
Financial and personal details given to us offline are similarly protected - we strongly advise that you do not send us any bank or credit card details by email as it is not a secure media.
If you have any other questions, please contact customer services on 08456 777 800 from the UK or +44 (0)1795 592 586 from overseas.
